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Referrals also represent an opportunity for change, growth, and development. Far too often, however, a referral consists merely of handing a client a list of names and telephone numbers and assuming or hoping that the client will take the initiative to make the necessary contacts. Distinct from this traditional model is one in which collaborations are fostered and maintained among agencies providing services to clients with overlapping needs, such as substance abuse treatment, employment, housing, education, and child care.
In this context, the multidisciplinary team approach comes into play, but rather than coexisting under one roof, team members work within the various agencies engaged in collaboration.
Referrals are negotiated among interlinked and interdependent agencies that share mutual goals and outcomes. These authentic connections and shared outcomes can then serve as an agreed-upon basis for the involved agencies to measure their results instead of merely going through the motions of collaboration.
Figure lists the characteristics of authentically connected referral networks. Elements of Effective Referrals In general, an authentically connected referral network is composed of a set of defined relationships formed as clients' needs dictate, using sound principles of case management and building in flexibility and adaptability to meet the needs of individual clients see also TIP 27, Comprehensive Case Management for Substance Abuse Treatment [ CSAT, a ].
Although authentically connected referral networks share several features such as those listed in Figurethis similarity does not constitute a mandate for all treatment programs to form identical referral networks. Rather, in order for such an authentically connected network to be effective, each program must understand its own mission as well as those of the other agencies.
Mechanism for information dissemination The authentically connected model calls for a communication mechanism that allows the timely dissemination of information to all agencies and stakeholders. An authentically connected network also includes continually updated information about available resources. For example, a network might use a Web site to post referral information, which can readily be updated see the "Inventory" section later in this chapter for more information about electronic communication.
Focus on communitywide outcomes Focusing on communitywide outcomes allows community leaders and agencies, as well as clients, to set priorities based on client populations in individual communities.
Authentically connected referral networks also educate the larger community about substance abuse in general.
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In so doing, they encourage responsiveness on the part of the community and the network as a whole, rather than from the agency only. The use of a community scorecard is one method to rate a community's responsiveness to treatment issues.
Vision-driven service provision Authentically connected referral networks are vision driven and have client needs as the primary focus of the agencies' existence. The emphasis is on shared purpose while acknowledging the organizational "cultures" among collaborating agencies. In contrast, "rule-driven" systems are agency centered and tend to be focused on agency policies.
Provider credibility and consistency Mutual provider credibility and trust are at the core of the referral relationship.
In the absence of trust, even the most sophisticated system will fail. Clients' trust must be built on the reliability of the provider and the provider's ability to be a consistent, accessible presence for the client. To be otherwise is to risk reinforcing a history of repeated abandonment and disappointment. The need for trust speaks to the credibility of providers and whether they are truly client oriented or are merely protecting the status quo of the program.
A sense of uniformity and cooperation is fostered by effective referrals. In a well-coordinated referral system, providers have some sense of being part of a systematic network rather than one of many disparate and independent agencies. Clients and providers alike find it easier to work through a collaborative, uniform system. Building an Authentically Connected Referral Network Fostering collaborative interagency relationships in the community is only one step in the development of an authentically connected network.
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Once the participants in the network are identified and information about them gathered, the collaborating agencies can then begin to develop an interconnected service system that reflects the needs of the local community.
The next step is to form a focus group involving all the agencies.
This group will develop a shared vision of the services the community needs in regard to substance abuse treatment. Lastly, the collaborators can then determine which provider is best equipped to offer which services; this step takes the form of resource mapping, which is discussed below.
Resource Mapping and Inventory Resource mapping Resource mapping consists of gathering information about agencies and programs in the community with which linkages can be made to provide collaborative services to clients.
This mapping of available resources should include the funding sources of these programs. In a collaborative effort, money can be pooled from the various funding streams and then "decategorized" so that it no longer drives the roles of service providers.
A proposal can be sent to Federal, State, and local funding sources for approval of small demonstration projects or experimental initiatives. If these efforts are successful, this model might be accepted on a more global level.
Inventory Many agencies that are willing to make referrals find that they may not know of all the resources and services available to meet their clients' needs. To fill in knowledge gaps, some communities maintain a database or inventory of available resources and geographically map them with computer software to facilitate the logistics of referrals.
Such an inventory needs to include not only programs and agencies but also collaboratives. One way to make this information useful is to create a directory that is updated periodically. This directory could be posted on the Internet and also include information on eligibility criteria and available slots.
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For substance abuse treatment providers, an inventory of the full range of vocational opportunities available in the surrounding area can be a useful resource. Computer technology can be a valuable resource for managing and updating information and matching data across systems and agencies, within the limits of confidentiality see Chapter 7 for discussion of confidentiality issues.BoxyCharm Unboxing and REVIEW! July & August 2017! - Jen Luvs Reviews
Organizational Alignment and Capacity Building Organizational alignment means that a service provider's vision, structure, mission, and policies are all based on the same underlying philosophy. All the activities and services the organization provides must be evaluated to determine the degree to which they contribute to client success.
Having a mechanism for measuring client outcomes is important; information systems that track referrals and fiscal responsibility play key roles in identifying successful referrals as well as troubleshooting for cases in which needs were not adequately met.
Capacity building is the process by which organizational alignment is achieved; it involves elements such as program assessment and staff development.
Program assessment For substance abuse treatment programs, capacity building includes changing the way in which assessment is viewed. At the client level, assessment involves determining a client's needs and assets and viewing the individual within the concentric contexts of family, culture, and community. At the agency level, assessment means evaluating the collaborative network of service providers and determining how well they are serving clients.
This allows the collaborating agencies to better understand their missions and how they overlap and support each other. There is a potential pitfall, however, that must be monitored.
As an organization begins to engage in capacity building, it will find that its initial costs may be higher than under the old method. Programs and funders will need to be educated that in the short run, the new authentically connected referral model will be more expensive, and capacity building initially will incur more overhead costs. However, once the network is in place, it will maximize the use of funds by avoiding duplication of services and, most important, it will result in higher client rehabilitation success rates.
Staff development Cross-training initiatives are key to building the capacity to serve clients more directly and efficiently. Communication mechanisms must be established among collaborative agencies to provide and receive feedback that can be used to improve services. Also, the bonus points may change from time to time. How to Refer a Friend Next, we'll show you step-by-step how you can refer a friend and earn bonus points. Go to the Refer a Friend site and enter your details To check for any promotions and to get your referral code, go to the Chase Refer a Friend website at https: You will need to enter your last name, zip code, and last 4 digits of your card number.
See what your current promotion is Right away, you'll see if your card is eligible for this program and what you will get. For my Chase Sapphire Preferred cardI can receive 10, bonus points for each friend who signs up for the card through my referral link. I can get up to 50, bonus points through the program per year.
Be sure to check often, though, because sometimes the bonus promotion changes. For example, sometimes I only get 5, bonus points for each referral. Share the referral code You will see your personalized referral link. You can share it a few different ways: Click on "Copy Link" and you can send it to your friends whatever way you like such as through text or email. It will say something like: I can be rewarded too if you apply here and are approved for the card. In our opinion, this is the best way to ensure that your friends will get the link.
Because if you send it straight from the Chase website see next stepit may be blocked or sent to your friends' spam folder and they won't get it. Send an invitation from the site. You can choose to have Chase contact your friends by email or Twitter. You may also see an option to share on Facebook. Wait for your friends to sign up When your friends click through your referral link, they'll see a website with the card offers.
There will be an "Apply Now" button. As long as your friends click through the link to apply, you'll be awarded the bonus points. Simply login to the Chase app and you'll see find a list of your active Chase cards. Click on the 3 dots in the lower right corner next to the card you want to refer.