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Previous page Next page. RM is failing to keep up with its smarter competitors. Sound the last post: Royal Mail is garavenvertrag to keep up with its smarter competitors http: As a low-volume personal customer I object to subsidising business post, sometimes known as spam — however, the foundation to my griping is not the pricing per se, but the service.
Yet Royal Mail insists on having me drive 13 minutes to Woking, to a tiny gaaragenvertrag office, they require me to show specific identification that matches the name garaegnvertrag the package and say thank you to them for not delivering it in the first place.
And then drive home again. You see, I have a healthy online shopping habit. I spend big without the inconvenience of leaving my house.
Instead, I spend 25 minutes on hold waiting to speak to a very lovely and helpful real person, eating up pretty much my travel time to the depot. Should it be called a partial delivery service?
Opening doors From my home office I meet with new entrants into the delivery sphere, who have funky names such as Yodel, using employment concepts ideal her,es retirees and portfolio career types who usually use light vehicles to pop by in the evenings when people are often home.
This helps make the roads less congested and secures first-time delivery with happy, smiling staff who might deliver ten packages each shift.
The Royal Mail is in dire need of a chief innovation officer, a director for service excellence and a director of marketing — not communications propaganda, which is terribly old-fashioned. Look at how nimble, yet cash-strapped services like the Irish An Post are innovating, using generic reels of sticky stamps, the price inked on at your point of order, resulting in fast and efficient service. Gone are the cost and hassle of managing high-value stock books of paper money.
Australia Post, no longer targeted for privatisation, has got a clearer idea of its role in offering essential services for garagenverfrag remote communities. Like stamp collecting, letter delivery is a dying business — let us be frank about this, bye bye Penny Black. But regulator Ofcom should continue to hold its ground, deflecting the inevitable industry restructuring for as long as possible.
I note that while Amazon is keen to discover your delivery experience for its third-party trading associates, it does not invite the same feedback on its own service. Safe as houses While the Australians are getting into the idea of smart lockers to solve the fake delivery note problem, Royal Mail has no alternative and does not recommend one either.
It does offer a charged-for service called SafePlace for business customers, but that smacks of gouging a delivery premium for a basic service. Even if you do have a nominated place, they will not hemes it if the package needs signing for.
And of course lots of things in the Royal Mail system need signing for. Our posties are decent people, but this is about the company. I particularly object to the complaining about the universal delivery obligation and being cherry-picked by rivals, when changes that are made focus on squeezing additional garagenvertrwg revenues and shoring up a limited delivery offering.
If we are being fair, Postman Pat and pals are doing the basics well. This is of course helped by a welcome move to afternoon deliveries, which makes the next-day delivery window so much easier to achieve.
The next challenge, as presaged by the Amazon move mentioned above, is likely to be same-day deliveries. Can Royal Mail hope to compete here?
Instead of droning on about the draining universal obligation, how about revolutionising the existing offer? Less Penny Black and more virtual-enabled instant gratification is needed if Royal Mail is to survive. RM is failing to keep up with its smarter competitorS. I want, want want!!! These are the sort of commentators that RM are listening to when ot comes to things like Delivery to Neighbours.
And he wants us to do an automatic redelivery – will that be for every parcel; including DVDs that will not go through ancient letterboxes? RM is a compromise – we deliver letters and parcels; not just parcels! I deleted my original post. I’d be done for threatening behaviour, among other things. Suffice to say the person who wrote this needs to actually go out and do the job for at least a month, even if he saying that we posties are not to blame! Then he’ll see what Royal Mail have to do to get the job done, whereas companies like Whistl TNT do what they do best!
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Deliver to people every other day, six days a week for next to nothing and have their workforce on zero hour contracts. We’ve got a USO to abide by, they haven’t.
Has he taken that into account? Customer service would be better from me as well if I didnt have to cram into 4 hours, the work of 10 or more of their guys would do in a week! While the Australians are getting into the idea of smart lockers to solve the fake delivery note problem, Royal Mail has no alternative and does not recommend one either. It does offer a charged-for service called SafePlace for business customersbut that smacks of gouging a delivery premium for a basic service.
Then he said rules are rules – how about specifying to the seller that you do not want to ever sign for anything – as if it is RM dictating whether things are signed for or not Ah hem, we do not carry tracked items and other parcels that do not need signing for Fake Delivery note?
SafePlace for Business charged at a Premium – why would a business need a safe place when most of them are opened to receive the item – some even on Saturday.
This person I think has commented on RM before and it is often negative and narrow-minded from just his personal point of view. I suppose this is from a business or financial correspondence or something but not a lot of business sense – not his personal business, I suppose.
However, to suggest that we automatically redeliver a parcel or item even though the very little chance of the customer being there garagenvertrab receive just goes to show the hatred some people have for Royal Mail. I understand his point,we could be the best at delivering parcels if our short sighted management didn’t give us impossible targets to meet,that’s where the problem lie’s trying to be jack of all trades,give us the right equipment to do parcels properly and we could be number one but while we have to try and cram 6 hrs work into 4hrs we will continue to be beaten.
Thing’s will not get better until they accept the fact that delivery staff are over worked and unable to provide the best service because of this.
I think you should try and expand on how gxragenvertrag can deliver parcel better and what pints do garagenveertrag agree with. Where is the impossible targets? Some of us are still very much underutilised and some office are not efficient in terms of staffing, resource allocation, duplication of tasks, misappropriation of all sorts and poor management We are a Letter and Parcel company that is partly privatised and still benefit from some sort of monopoly and our size and network. Without the letter aspect of our jobs, we would be Parcel Force; and you can just about see how well that is going.
We just manage to cover our overheads and the very good terms and conditions for the employees because of the letter side of things.
RM is at the moment a compromise and we employees and the general public through USO are the primary beneficiary of that compromise. Anything else will result in more efficiency drive and cost cutting – and who is going to be the loser out that: I would agree with the title if not the content of this blog particularly in the key parcel streams.
What garagenverteag to disappoint gaeagenvertrag with RM is that they have at their disposal garaenvertrag of the most skilled postal workers in the country the vast majority of whom are highly committed individuals who genuinely garagenvertraag about customer service.
Add to this a senior managerial team who are more obsessed with cost garageenvertrag than developing new products and services and you have the answer to many of the problems currently faced by the business. There is money available as anyone who works in a unit where WCM is active will testify but these funds are being misdirected year after year with managers garagenverttag many levels failing to prioritise their budgets effectively. What the organisation needs is leaders who are connected with the workforce and aware of the issues faced on a day to day basis, at the moment there are far too many senior staff members who are totally detached from the real world of processing mail.
Unions have an important part to play and IMO the CWU needs to shoulder a proportion of the blame for the stagnation of the business in terms of innovation Last edited by Budfrog on Sat Jan 17, 9: I think this blogger has missed the fact that we are still one of the top companies in the doorstep delivery business, parcels and post, occasional survey after occasional survey confirms that.
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I suppose you will never keep everyone happy, all of the time. We can do better, but we could be doing an awful lot worse. I agree that we do need to innovate more, where I work in a town office in the north of Wales the main emphasis appears to be on cutting costs to fit in with inevitable decline rather than generating more business. Cutting cost is essential for any profit making organisation as long as it is not at the detriment of good service or products. We posties should be careful what we wish for when we talk about innovation and new products.
For example, the use of drop boxes and click and collect will lead to a reduction in parcels that come to RM. The retailers and the likes of Amazon will just transport the items straight to the drop venues. Another one is having far better PDA and software to go with it; that will eventually lead to more monitoring and requirement for more efficiency – less hiding places for some posties. More technology will eventually get rid of most Mail Centres